Wednesday, (not morning 3 am)

Well, I'm somewhat mystified about what to post. I am in my fifties (sigh) and am not all that anxious to post my thoughts in a blog, however, here it goes. One of the questions that keeps spinning around in my head about medical librarianship and web tools is: since I can send emails to our patrons, and most of our questions are about clinical/patient care issues, should I make accessing the information as easy as possible for them (live links in their emails which take them directly to the article, search etc.) OR encourage them to go to the Libraries' web page to find said info and offer to talk hem through he process. Now, we are not an academic institution, although we do have residents and nursing students doing clinicals here. Also, the Libraries' main goal is to provide information to help improve patient care. So, I think we should be connecting our clientele to the info in the manner that is easiest for them. However, there is some worry that if we don't direct EVERYONE to our web page, they won't realize that the Libraries' are providing the particular services/databases etc. I understand that this is a concern but since the emailed info has a librarian's signature attached, I'm not sure how worried we should be about this issue. What does anyone else think?